The Studio Killcare – Terms & Conditions
Last Updated: 1st April 2024

At The Studio Killcare, we aim to provide beautiful, professional photography with care, creativity, and consistency. Our 100% Satisfaction Guarantee applies to all prepaid Photo Day Packages and outlines what's covered.

Satisfaction Guarantee

Covered:

Fewer than 2 individual images per child
Image quality not meeting professional standards (exposure, resolution)
Child unwell or absent (not on holidays)
Portraits where children are visibly distressed

Not Covered:

Unwillingness to participate
Absence from group/class photos
Not looking at camera in group photos
Minor variations in pose or expression
Sibling packs with similar poses
Prepaid bookings while knowingly away
High-quality sets with <4 images

Next Steps:
Contact us within 7 days of receiving your images. If eligible, we’ll arrange a reshoot at our Killcare studio. If scheduling isn’t possible, a full refund will be issued. Images from the original session will be deleted and replaced entirely by the reshoot.

Pop-Up & Community Sessions

We occasionally offer sessions in public spaces (e.g., parks, community events), sometimes as fundraisers.

Bookings are prepaid, one session per child/family
Managed via secure third-party platforms
No data is stored on these platforms
We may cancel/refund sessions due to safety, conduct, or unforeseen issues

Health & Safety

All photographers are fully trained, hold Working With Children Checks, and comply with NSW Health guidelines. We reserve the right to decline participation in any session for safety or wellbeing concerns.

Privacy Policy

We respect your privacy and only collect essential personal info: names, contact details, child’s name/class. Data is collected via direct contact or with consent through childcare centres or booking platforms.

Use & Disclosure:

Used only for service delivery and customer support
Never sold or shared without permission
May be disclosed if required by law or public safety
Images are deleted within 3 months of the session

Image Usage:
We will not use images for marketing, website, or social media unless a signed Media Consent Form is provided. Private viewing galleries are secure and accessible only to authorised families.

Marketing Communication:
We may email session info or promotions. You can opt out anytime.

Copyright & Intellectual Property

All content and images by The Studio Killcare are protected by copyright. You may view/download personal galleries but may not reuse or distribute content for commercial purposes. Use of our name, branding, or logo without written permission is prohibited.

Website System & Security

Occasional maintenance or downtime may affect availability. Data is backed up regularly. We are not responsible for data loss caused by outages or user error.

We use physical and digital safeguards to protect your data, but we encourage all users to practice good online security (e.g. don’t share access links).

Disclaimer & Limitation of Liability

We do our best to provide reliable information and service, but disclaim liability for:

Errors or omissions on our site
Interruptions to service
Technical failures or data loss
Incompatibility with user needs or equipment

You agree to use our services and website at your own risk. These terms do not affect your rights under Australian Consumer Law.

General

These Terms are governed by NSW law. If any part is found unenforceable, it won’t affect the rest. No agency, partnership, or employment relationship is created by these Terms.

Contact

The Studio Killcare
📧 hayley@thestudiokillcare.com
📞 0437 122 741
🌐 www.thestudiokillcare.com

Sport and School Photography

Sport and
School Photography